• People: it’s all about the people: Our agents, our staff, our drive, our enthusiasm, our flexibility… We take the inherent sales orientation in so many Dominicans, or the service orientation within us, and direct it to your goals. Part of our staff consists of Native Americans with experience in how to take this potential into actual results.
  • Technology: Our team of IT specialists works with customers to determine the best use of technology to efficiently execute each project.

Hardware and Telecommunications

  • • Redundant Cisco® networking equipment
  • • Secure private networks
  • • Redundant fiber optics connectivity
  • • Redundant UPS and power generation

Software and Development

  • • Inbound / Outbound Call Center and CRM Software Suite
  • • Software development capabilities for project integration, automation, reporting, …

Facilities

  • • Access card and biometric security
  • • 24/7/365 Monitoring
  • • Data and network security
  • • Physical security

• Processes and procedures: We’ll analyse, design, execute and evaluate procedures according to your specific needs, automating as much as possible and following up in order to find areas for improvement and make sure that quality is always there. We use Project Management, Quality Assurance and Training best practices for planning and delivery of your project.