United States  |  Dominican Republic
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Meet Our Team

Meet Our Team

Meet Our Team

Juan B. Lendoiro García is the owner and founder of VoiceTeam. Additionally, he has served as the General Manager of Librerías Lendoiro since October 20, 2008. He holds a bachelor's degree in Business Administration and a master's degree in Marketing.

Juan Lendoiro

CEO

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Ariel De los Santos

General Director

IT background with MBA and Executive Education. COPC Implementation Leader. Ariel has nearly 15 years of experience in the BPO industry plus 10+ in manufacturing (IT, Product Development and Procurement). He is a founding member of VoiceTeam and provides leadership for the successful service and sales delivery to telecom, healthcare, financial and retail verticals.

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Jasmin Cruz

Director of Finances

Finance Director with 15 years of experience in BPO industry plus 5+ in agro-industrial sector. She has a bachelor’s degree in accounting and social communication, and she is a founding member of VoiceTeam.

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Aubrey Rivera

Director of Operations

With nearly 20 years of experience in the BPO industry, has held roles in Operations, Workforce Management, Training, Recruitment, and new service implementation. She is experienced in handling and launching multiple lines of business including chat and back office across 900 FTE in a range of sites globally. She has successfully implemented operation sites in sales, service, chat, and related processes and is experienced in managing customer and client relationships in different cultural settings.

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15 years of experience in Human Resources and Business Management processes as a business partner of companies from different markets in the Dominican Republic, local and international, adding value to them through the direct execution of people management strategies.

Proven experience as a professional in talent management and culture building through the design of processes and key strategies based on a data-driven mindset to attract, retain, and engage our people. Also, an advanced knowledge and handling of legal cases supported by the country's labor laws and coaching at every level of the company.

I collaborated for several Dominican and multinational, small, medium, and large companies throughout my career, in the retail, services, manufacturing, free zone sectors, consulting, and BPO (call center) industries, covering the differences in the processes, data, people, and strategies of each market, allowing me a complete and global experience of the best practices.

Ailyn Rodríguez

Director of Talent and Culture

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Félix Jiménez

IT Manager

With over 14 years of experience in technology architecture, business process outsourcing (BPO), and call center operations. With a background in Telematic Engineering and a deep understanding of VoIP, databases, and emerging technologies, he has consistently led teams and projects to deliver innovative solutions and foster business growth. His strategic mindset, coupled with a solid foundation in business management, enables him to offer valuable insights and recommendations for optimizing IT infrastructure and streamlining operations.

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Francisco Henríquez

Sr. Operations Manager

With 15 years of BPO experience in Operations, Workforce and Project management (Google Project Management Certification). He has a Business Administration Bachelor’s Degree and Applied Economics Master’s degree from Western Michigan University (WMU) plus a D1 Direction Program from IDADE Management School

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Luis Ureña

Sr. Operations Manager

With Software Engineering background and six years of BPO experience in Operations, plus a D1 Direction Program from IDADE Management School.

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Juan Lendoiro

CEO

Ariel De los Santos

General Manager

Jasmin Cruz

Director of Finances

Aubrey Rivera

Director of Operations

Empowering Your Team's Success

Engage with us, and you gain more than just a support team; you acquire a strategic partner committed to elevating customer satisfaction and fostering business expansion. We align with your needs and principles, prepared to embody your brand in the most exceptional manner.

Our pledge is to be the catalyst propelling your triumphs. Whether you seek support during peak times, require multilingual assistance, or demand tailor-made solutions, we stand ready to conform to your specifications. With our proficiency in customer relationship management, trust that your team and clients are entrusted to adept hands.

 

Empowering Your Team's Success

Engage with us, and you gain more than just a support team; you acquire a strategic partner committed to elevating customer satisfaction and fostering business expansion. We align with your needs and principles, prepared to embody your brand in the most exceptional manner.

Our pledge is to be the catalyst propelling your triumphs. Whether you seek support during peak times, require multilingual assistance, or demand tailor-made solutions, we stand ready to conform to your specifications. With our proficiency in customer relationship management, trust that your team and clients are entrusted to adept hands.

 

We care about your clients / We care about your goals / We care about your success /
Testimonials

Francisco Henríquez

OPERATIONS MANAGER

Albeirys Rodríguez

OPERATIONS SUPERVISOR

Marcos Bertozzo

PROCESS ENGINEER

Yeniffer Vega

DIRECTOR DE OPERACIONES

Darling Arias

SENIOR SUPERVISOR

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© 2023 Voice Team , All Rights Reserved

Privacy & Cookie Policy

Privacy & Cookie Policy

Logo-Full-Blanco-359x70-1

© 2023 Voice Team , All Rights Reserved

Privacy & Cookie Policy