VoiceTeam is the premier nearshore contact center and Business Process Outsourcing (BPO) services provider. With 12+ years of experience, we’ve developed an outstanding performance record in customer service and sales by combining strong values, professionalism, and world-class customer service skills.
Our partner’s goals become our own, that’s why we aim all our efforts and determination to get the job done.
Flexibility Is in Our DNA
We were made for this ever-changing industry, as we embrace changes and find creative ways to get amazing results.
Efficient Recruitment & Training
Just provide the profile of your agents and train our trainers. They will find suitable talents and develop materials to coach them effectively.
Fluent English Speakers
Dominicans are exposed to U.S. culture at a very young age, most of them studying in bilingual schools or language institutes. As a result, we have fluent English speakers with a neutral accent.
We operate at about ˜12 – 15% lower costs than other contact centers located in Santo Domingo, the capital of our country, and ˜50% less than U.S. based competitors.
Santiago, the second-largest city in the Dominican Republic, is just 1.5 hours away from the east coast of the U.S. (Miami, FL).
We provide superior customer experience solutions, including customer support, retention, technical support (level 1, 2, 3 & 4) & TechOps services that are a cost-effective means to ensuring your customer’s needs are met.
During our 12+ years of experience, we have excelled in inbound and outbound sales, customer acquisition, cross-sales, up sales, partials and direct-response.
Chat and Email Support / Database Administration / 3rd. Party Quality Auditing and Verification / Reporting, Development and Integration Services / Digital Services / Content Moderation / Image and Video Services.
Our expertly-trained team members put a lot of time and dedication into becoming authentic ambassadors of your brand. We’ve built a collaborative working environment that nourishes wellness, growth, accountability, and efficiency in our workforce. This synergy translates into exceptional customer experiences. Our team is our number one resource and its track record is unparalleled in the nearshore contact center landscape.
Providing industry-leading outsourcing services starts with earning our client’s trust and working diligently to exceed all expectations. These are some of the testimonials that make us proud and keep us going strong:
They are a fantastic business partner. The company is very attentive to all our needs and the quality of their call center reps is very high. I highly recommend VoiceTeam
We have worked with VoiceTeam for several years and have been extremely pleased with their professionalism, honesty and diligent work ethic. As a team, they come up with strong solutions for each partner they work with. They take time to ensure the quality and service of each employee, while providing them with a great workplace with opportunity to advance.
Even above the performance delivery from VT, the part that I appreciate the most about them is their core values or “non-negotiables”, as they say. Those values are a paramount when it comes to creating the right type of partnership for the future.
VoiceTeam gets the job done! I couldn’t be happier with my decision to outsource to VoiceTeam. Their first-class staff is knowledgeable and truly care about the success of their clients. I believe their team rivals any of their competitors in the states
VoiceTeam has been a long-term channel partner of ours for several years. Through that course, we have come to trust the integrity of their staff and operation. It is with their call center that I trust my business with. They have exceeded my expectations on all fronts.
VoiceTeam has been our most trusted and valued partner for more than 6 years. What separates them from many other cross cultural outsourcing firms can be summed in one word: “execution”. VoiceTeam has proven time and again that they can meet the continuous demands and challenges of clients, without sacrificing precision or quality, and execute as well or better than our internal stateside agents.
We are located in downtown Santiago, the second-largest city in the Dominican Republic, maximizing the potential of a lower cost yet highly qualified and trained workforce. Our strategic location allows for easy access to a major talent pool in a thriving region.
EQUIPPED FOR GROWTH
Our facilities include 2 buildings: a Corporate Offices building, and a 4 story Operations building, with an installed capacity of 307 seats. A third building is currently under construction, which will increase the capacity to about 420 in total. All areas stand out for their modernism, minimalism, and functionality, fully equipped to get the job done and keep our workforce comfortable.
Our telecommunications and security infrastructure exceeds industry standards and it’s monitored 24/7 by our certified IT professionals.
VoiceTeam has proudly created a positive work environment that attracts top-level talent and generates wellness as a whole. One of our main focuses is providing our employees with the following benefits:
- Competitive salaries and growth opportunities
- Meal and transportation subsidies
- Savings facilities
- Recognitions and incentives for top performers
- Referral and seniority bonuses
- Career-development courses and more
As a result, we were selected as one of the best companies to work for in our country in 2020 by Mercado Magazine, the country’s most prestigious business publication.
We’re committed to providing an exceptional yet cost-effective customer care and sales solution. Your voice, your brand. With VoiceTeam, nearshore feels like in-house.