Nearshore teams working your hours, with AI part of every service we run.
Teams start at a handful of seats and grow. Larger programmes are welcome and they start the same way: one queue, a defined ramp, and numbers we agree before launch.
Rapid Deployment
2.5m+
omni-channel
interactions per year
24/7 coverage, including nights and weekends
Security & compliance
SOC 2 Type 2, HIPAA, PCI DSS and COPC
Why Choose VoiceTeam?
Your customers deserve more than scripted support. Our teams specialize in active listening and problem-solving.
Beyond language proficiency, we understand U.S. regional dialects, pop culture, and customer behavior, ensuring every conversation feels natural, not outsourced.
Growth shouldn’t be a bottleneck. New agents join your existing account and train alongside the team already running it.
We hold SOC 2 Type 2, HIPAA and PCI DSS compliance and COPC certification, so your data stays protected and your regulatory obligations are covered when we integrate with your tech stack.
Industries
Industries we serve
What Our Clients Say
Frequently asked questions
What does VoiceTeam do?
We run customer service, technical support, sales and retention, back office operations, data analytics, and chat and email support for US companies. Each program is trained on that company’s own product, systems and escalation rules, so your customers get answers that match how you work.
Where are your teams based?
Our main operation is in Santiago in the Dominican Republic, where our facilities and most of our teams sit, and we work with a partner team in the Philippines where we have our own staff on the ground. The Dominican Republic gives US companies a bilingual, nearshore call center in the same or adjacent time zones.
Which channels and hours do you cover?
Our agents work across voice, chat, email and social on the same account, with the same training. Coverage is set to your hours, up to 24/7: our Dominican Republic teams cover North American business hours, and our staff in the Philippines, through a partnership there, cover evenings and weekends.
Are you secure and compliant?
We hold SOC 2 Type 2, HIPAA and PCI DSS compliance and COPC certification, so your data stays protected and your regulatory obligations are covered. Access to your systems is limited to the agents assigned to your account, with the permissions you set.
How do we get started?
Most programs start with one queue or one shift that has outgrown the people on it, and grow from there. You do not need to move every function to find out whether it works. Tell us which queue you cannot staff, and we will tell you honestly whether we are the right fit.
Ready to Elevate Your Customer Experience?
Tell us which queue has outgrown its team. Most programs start right there.