Our leaders bring decades of work across customer experience, BPO, technology, and operations. They stay hands-on with every client engagement, because we see outsourcing as a partnership with the businesses we serve.
CEO
As Founder and CEO of VoiceTeam, Juan Lendoiro has built a company rooted in excellence, innovation, and human connection, delivering CX solutions at scale with a boutique touch.
Visionary. Entrepreneur. Innovator.
Juan brings a rich background in business leadership, marketing, and operations. He’s led companies across industries since 2008, holds degrees in business and marketing from Pontificia Universidad Católica Madre y Maestra, and completed executive education at IESE Business School.
More than a business leader, Juan is a champion for people. His passion for education and mentorship informs VoiceTeam’s culture of growth, agility, and empowerment, proving that great outsourcing is about more than savings. It’s about elevating brands and unlocking potential.
General Manager
As General Manager and co-founder of VoiceTeam, Ariel De los Santos is the engine behind its service and sales success. Known for his people-first leadership and operational excellence, he’s shaped a culture of empowerment, collaboration, and growth.
Leader. Mentor. Builder of high-performing teams.
With experience across IT, product development, and procurement in both BPO and manufacturing, Ariel brings a strategic, tech-savvy mindset to his work. A certified COPC Implementation Leader, he ensures top-tier standards and continuous improvement across the business.
Ariel’s approach to leadership is rooted in mentorship and authenticity. He’s a lifelong learner with executive education from INCAE and Barna Management Schools, and a reputation for turning potential into performance, both for people and the business.
Director of Finances
A founding member of VoiceTeam, Jasmin Cruz has played a vital role in the company’s growth since 2008. With experience in both the BPO and agro-industrial sectors, she brings a strategic financial lens that ensures long-term stability and success.
Jasmin holds a Bachelor’s in Accounting from UTESA and a degree in Social Communication from UASD, blending financial expertise with clear, effective communication. Her strengths in budgeting, reporting, and leadership continue to drive operational excellence and sustainable growth at VoiceTeam.
Director of Operations
Aubrey Rivera brings deep operational expertise across workforce management, training, and recruitment. She has scaled chat, back-office, sales, and customer service operations with remarkable precision.
Her leadership style blends performance-driven strategy with a people-first mindset, creating high-performing teams that deliver results. Known for her global client management skills and reliable execution, Aubrey plays a critical role in VoiceTeam’s operational growth and innovation, making scalable, human-centered service a reality.
IT Manager
Felix Jimenez is the backbone of VoiceTeam’s tech innovation, leading IT strategy and infrastructure with expertise in VoIP, security, and emerging technologies. A Telematic Engineering graduate with Cisco and Microsoft certifications, Felix blends deep technical know-how with real-world agility.
His leadership has helped VoiceTeam scale securely and efficiently, driving digital transformation and ensuring 24/7 operational resilience. With a background as an IT consultant and strategist, Felix ensures technology empowers agents, elevates CX, and supports VoiceTeam’s global service goals.
Sr. Operations Manager
Luis Ureña combines technical acumen and people-centered leadership to deliver operational excellence. With a background in Systems Engineering and certifications in Java and strategic management, he leads complex support operations, including customer experience and process optimization.
Since joining VoiceTeam, Luis has advanced through technical and supervisory roles, consistently delivering root-cause analysis and high customer satisfaction. His leadership ensures VoiceTeam’s operations remain agile, efficient, and always customer-focused.
Bring us the customer operation you need run, and we will explain how the team on this page would organize it for you.
