Transparency, employee empowerment, and operational excellence drive our success.
We invest in our people, ensuring they thrive, because happy, well-trained teams create outstanding customer experiences. Since 2008, we’ve partnered with companies in telecom, fintech, and healthcare to deliver culturally fluent, scalable, and cost-effective customer support.
At VoiceTeam, our mission is to deliver customer experiences that build trust in the brands we represent. Since 2008 we have built and run bilingual teams in the Dominican Republic for companies in telecom, fintech and healthcare, investing in training, transparency and employee ownership because that is what keeps service consistent.
We actively create value through collaboration and partnership.
We do the right thing, prioritizing trust and transparency.
We embrace change, foster resilience, and drive innovation.
Every interaction is handled with warmth, attention, and excellence.
Success is built through collaboration and shared goals.
We create brand-aligned customer experiences, ensuring every conversation reflects your company’s values and voice.
Our Open-Book Management approach fosters accountability, engagement, and a sense of ownership, leading to higher-quality support and more proactive solutions.
With bilingual teams in the Dominican Republic trained in regional dialects and customer engagement strategies, we ensure every interaction feels natural, familiar, and culturally attuned.
Whether you’re growing your business or adapting to industry changes, our flexible solutions evolve with you, without ever compromising quality or care.
At VoiceTeam, we go beyond traditional outsourcing. Our commitment to Open-Book Management, employee well-being, and world-class training creates a people-first BPO that delivers tangible results for our clients.
With 98% SLA compliance, we ensure efficient operations and high-quality service.
Our teams are trained to provide natural, engaging customer interactions that align with your brand voice.
We offer flexible, industry-tailored support that adapts as your business evolves.
More than a vendor, we act as an extension of your business, committed to your long-term success.
"What truly sets VoiceTeam apart is its commitment to leadership development and personal growth. Beyond my own career progression, I’ve been given the chance to mentor and foster leadership in others, which has been incredibly rewarding. This company isn’t just about business success. It’s about building people up and helping them reach their full potential."
Darling Arias
Senior Supervisor
VoiceTeam has run customer operations since 2008, building and running bilingual teams for companies in telecom, fintech and healthcare from the Dominican Republic.
Our main operation is in Santiago in the Dominican Republic, where our facilities and most of our teams sit, and we work with a partner team in the Philippines where we have our own staff on the ground.
We share financial and performance data with our employees, train teams to read financial statements, and reward results that match company goals. Agents who understand the business make better decisions on your account.
Agents learn through scenario-based training, live simulations and continuous feedback, including the regional expressions and industry terms your customers use. Before they work on your account, they train on your product and your escalation rules.
Juan Lendoiro is Founder and CEO, and Ariel De los Santos is General Manager and co-founder. The full leadership team is on our Meet the Team page.
Tell us what your customers need, and we will walk you through how the team on your account would be trained and supported.
