"VoiceTeam has been instrumental in our success. Their ability to scale with us, provide exceptional service, and go beyond expectations has been unmatched. We started as a small partnership, and they grew alongside us, always adapting and improving."

"Unlike other BPOs that wait for guidance, VoiceTeam took full ownership of our technical knowledge base from day one. They built and refined the entire repository for troubleshooting, not just for themselves but for all our support teams"

"If you're looking for nearshore support with competitive pricing, VoiceTeam is a fantastic option. Their cost structure beats many other BPOs, and they operate in a stable, safe, and well-connected environment."

"VoiceTeam doesn’t just work for us—they are an extension of our team. Their willingness to integrate and align with our company culture, down to redesigning office spaces to match our headquarters, proves their commitment.”

"Before VoiceTeam, our call center metrics were a mess—long wait times, unanswered emails, and misrouted faxes. Since bringing them in, our call wait times have dropped from 30-40 minutes to under five, and our email response rate has more than doubled."

"Their escalation team is more than just a help desk. They monitor our systems, perform real-time root cause analysis, and provide insights that have drastically improved our service reliability. They’re more than a vendor; they’re a strategic partner."

"We never even noticed the transition when VoiceTeam implemented a new training program. They proactively created, tested, and launched new methods to improve efficiency—all without us even asking. Their ability to adapt in real time is incredible."

"The culture at VoiceTeam is second to none. Every agent I’ve worked with is dedicated, professional, and deeply invested in customer success. They don’t just answer calls—they build relationships."