Is a Missed Call Costing You a Client?
This free checklist gives disability and injury firms ten tests to run on their own phones this week. Each one shows you what a caller meets when they ring at lunch, after six, on a Saturday, or while your intake person is on another line.
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VoiceTeam has run customer operations since 2008. On legal accounts, our agents gather the facts of a call and never give legal advice.
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What's inside
- Two calls to your own main line, at 12:30 and 6:15, and what your voicemail greeting sounds like to someone who is hurt or worried about a deadline
- How to time your callback, and what happens when a caller speaks only Spanish from the first sentence
- A check on whether your notes from new-client calls record the same facts every time
- What happens to a second caller while your intake person is busy, and to a caller on Saturday morning
- How to put last month’s call log next to last month’s signed cases and see the gap for yourself
