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Contact Center TCO Calculator

What Is Your Contact Center
Really Costing You?

Answer 4 quick questions to see your estimated savings, then unlock the full breakdown.

2.5M+
Interactions / yr
80%
Employee NPS
24/7
Nights & Weekends
SOC 2 Type 2
HIPAA · PCI DSS · COPC
Quick Estimate
Tell us about your team
⚡
How many FTE agents today?
$
Benchmark: $38,000–$55,000
%
Industry avg: 30–45%
$
Rent + CCaaS + CRM. Avg: $1,100–$1,400
Est. In-House TCO
$0
Est. Nearshore TCO
$0
Estimated Annual Savings
$0

* Estimates use industry benchmarks. Open the full breakdown for your exact numbers.

What this estimate assumes

Alongside the four figures you entered, this estimate applies benchmark assumptions it does not ask you for: benefits and payroll taxes at 28% of salary; recruitment of $3,500 and training of $2,200 per agent; $8,500 to replace each agent who leaves; one supervisor per ten agents at $58,000, plus a $63,000 allowance for QA, workforce management and HR; and a VoiceTeam all-inclusive rate of $2,400 per agent per month with a one-time $45,000 setup. Every one of these is shown and editable in the full breakdown, and your own figures will differ.

🔓

See the full breakdown

Get the complete cost breakdown: compensation, attrition, overhead, churn impact, and your total economic benefit.

All 4 in-house cost sections
Side-by-side nearshore comparison
Churn revenue impact analysis
Total economic benefit summary

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Full TCO Analysis

Your Detailed Cost Breakdown

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Your Current Model
In-House Contact Center
🏢
1 · Team Size & Compensation
Benchmark: 50–200
$
Benchmark: $38k–$55k
%
Health, FICA, 401k, PTO. Avg: 22–32%
$
Benchmark: $2,500–$5,000
$
Benchmark: $1,500–$3,000
Section 1 Subtotal$0
2 · Attrition & Turnover
%
Benchmark: 30–45%
$
Avg: $6,000–$12,000
Section 2 Subtotal$0
3 · Management, QA & Overhead
$
$
$
$
Section 3 Subtotal$0
4 · Facilities & Technology
$
Benchmark: $800–$1,200
$
$
$
Section 4 Subtotal$0
VoiceTeam Alternative
Nearshore Outsourced Model
🌎
1 · Agent Cost: All-Inclusive Rate
Match in-house headcount
$
VoiceTeam: $2,200–$2,800
All-inclusive rate covers
✓Agent compensation & benefits   ✓Supervision & leadership   ✓QA programs & coaching
✓Technology stack (CCaaS, CRM, WFM)   ✓Facilities & infrastructure   ✓Ongoing training
Section 1 Subtotal$0
2 · Transition & Onboarding (One-Time)
$
Tech integration, process docs
$
$0 if included in contract
$
Internal vendor management time
Section 2 Subtotal$0
Why Choose VoiceTeam?
Warm, empathy-driven service: active listening and problem-solving
Multicultural mastery: U.S. regional dialects & cultural fluency
Rapid, flexible scalability: scale up or down with ease
Security and compliance: SOC 2 Type 2, HIPAA, PCI DSS & COPC
In-House Annual TCO
$0
per agent / year
VS
Nearshore (VoiceTeam) TCO
$0
per agent / year
Annual Savings
$0
Direct TCO reduction
Savings Rate
0.0%
of in-house total
Per-Agent Savings
$0
per agent per year
CX-Driven Churn Impact
Better support quality reduces subscriber churn. Quantify the downstream revenue impact.
$
%
Industry avg: 2.5–4.0%
%
Subscribers Lost: In-House
0
Subscribers Lost: Nearshore
0
Annual Revenue Protected
$0
Total Annual Economic Benefit of Nearshore
$0
Direct cost savings + churn revenue protected
TCO Savings: $0 + Revenue Protected: $0

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Analysis uses your inputs and VoiceTeam benchmark data from ContactBabel 2024 & Ryan Strategic Advisory. All figures are estimates.
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The comparison above is between an in-house team and an outsourced one. See what nearshore call center services actually involve, or how the same model works for telecom operators.