Contact Center TCO Calculator
What Is Your Contact Center
Really Costing You?
Answer 4 quick questions to see your estimated savings, then unlock the full breakdown.
2.5M+
Interactions / yr
80%
Employee NPS
45%
Fewer Escalations
SOC2
HIPAA · COPC · PCI
Quick Estimate
Tell us about your team
How many FTE agents today?
$
Benchmark: $38,000–$55,000
%
Industry avg: 30–45%
$
Rent + CCaaS + CRM. Avg: $1,100–$1,400
Est. In-House TCO
—
Est. Nearshore TCO
—
Estimated Annual Savings
—
* Estimates use industry benchmarks. Unlock the full breakdown for your exact numbers.
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Get the complete cost breakdown — compensation, attrition, overhead, churn impact, and your total economic benefit.
All 4 in-house cost sections
Side-by-side nearshore comparison
Churn revenue impact analysis
Total economic benefit summary
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Your Detailed Cost Breakdown
Adjust any field — your results update instantly.
Your Current Model
In-House Contact Center
1 · Team Size & Compensation
Benchmark: 50–200
$
Benchmark: $38k–$55k
%
Health, FICA, 401k, PTO. Avg: 22–32%
$
Benchmark: $2,500–$5,000
$
Benchmark: $1,500–$3,000
Section 1 Subtotal—
2 · Attrition & Turnover
%
Benchmark: 30–45%
$
Avg: $6,000–$12,000
Section 2 Subtotal—
3 · Management, QA & Overhead
$
$
$
$
Section 3 Subtotal—
4 · Facilities & Technology
$
Benchmark: $800–$1,200
$
$
$
Section 4 Subtotal—
VoiceTeam Alternative
Nearshore Outsourced Model
1 · Agent Cost — All-Inclusive Rate
Match in-house headcount
$
VoiceTeam: $2,200–$2,800
All-inclusive rate covers
✓Agent compensation & benefits ✓Supervision & leadership ✓QA programs & coaching
✓Technology stack (CCaaS, CRM, WFM) ✓Facilities & infrastructure ✓Ongoing training
Section 1 Subtotal—
2 · Transition & Onboarding (One-Time)
$
Tech integration, process docs
$
$0 if included in contract
$
Internal vendor management time
Section 2 Subtotal—
Why Choose VoiceTeam?
Warm, empathy-driven service — 45%+ reduction in escalations
Multicultural mastery — U.S. regional dialects & cultural fluency
Rapid, flexible scalability — scale up or down with ease
Certified & compliant — SOC2, HIPAA, COPC & PCI DSS
In-House Annual TCO
—
per agent / year
VS
Nearshore (VoiceTeam) TCO
—
per agent / year
Annual Savings
—
Direct TCO reduction
Savings Rate
—
of in-house total
Per-Agent Savings
—
per agent per year
CX-Driven Churn Impact
Better support quality reduces subscriber churn. Quantify the downstream revenue impact.
$
%
Industry avg: 2.5–4.0%
%
Nearshore benchmark: 1.8–2.5%
Subscribers Lost — In-House
—
Subscribers Lost — Nearshore
—
Annual Revenue Protected
—
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