Building Trust
Through World-Class
Security & Compliance
How VoiceTeam Became a Trusted Extension of Enterprise Operations with SOC 2, HIPAA, and COPC Certification.
Executive Summary
In industries where data security and compliance are non-negotiable, VoiceTeam stands out as a BPO partner that meets the highest standards. With SOC 2 Type II, HIPAA, and COPC certification, VoiceTeam provides a fortified operational framework that ensures customer data is protected, regulatory risks are minimized, and integration into clients’ tech ecosystems is seamless.
By embedding industry-leading governance protocols and compliance-driven training across all functions—from customer support to back-office and analytics VoiceTeam enables clients to scale confidently without compromising on security or quality.
Key Results
- Zero data breaches reported across VoiceTeam-managed programs
- 100% audit pass rate across SOC 2, HIPAA, and COPC reviews
- <1% error rate across compliance-sensitive workflows
- Seamless tech stack. integration with CRMs, cloud platforms, and data analytics systems
- Client onboarding time reduced by 40% due to standardized, secure protocols
The Challenge: Ensuring Operational Excellence Without Risk
For many mid-market and enterprise clients, especially in healthcare, fintech, and telecom—outsourcing can introduce unacceptable compliance risk. Common concerns include:
- Inadequate data protection by offshore vendors
- Lack of transparency around agent activity and data access
- Poor change management during onboarding and integration
- Limited alignment with evolving U.S. regulatory and privacy frameworks
boutique-level flexibility—one that could act as an extension of their own teams, uphold regulatory
commitments, and seamlessly integrate with sensitive systems.
The VoiceTeam Solution:
Compliance-Centric Operations by Design
VoiceTeam’s commitment to security and compliance is not an afterthought
—it’s woven into every process, policy, and platform.
Compliance Framework
- SOC 2 Type II: Annual audits validate VoiceTeam’s security, availability, and confidentiality controls.
- HIPAA Compliant: Medical and health-adjacent clients benefit from full adherence to privacy rules and safeguards.
- COPC Certified: Operations align with the highest standards in customer experience management, driving efficiency and audit-readiness.
Secure Infrastructure
- Role-based access controls across all platforms and endpoints
- Real-time monitoring of agent desktops, communications, and file access
- Redundant systems for secure business continuity across two global hubs
- Data encryption at rest and in transit using industry best practices
Operational Transparency & Client Integration
- VoiceTeam supports end-to-end visibility with customizable dashboards
- Seamless integration with client systems: Salesforce, AWS, Freshdesk, Epic, and more
- Data analytics and compliance reporting built into business intelligence dashboards
The Impact: Confidence, Continuity
and Compliance
VoiceTeam clients now operate with confidence, knowing that security and compliance are built into every layer of the service model—not bolted on.
“With VoiceTeam, compliance isn’t a box to check—it’s a culture. They’ve become an extension of our team, meeting rigorous standards while remaining agile and responsive to our needs.” Major Mobile Carrier
Conclusion: A Nearshore Partner That
Checks Every Box
In a global landscape where trust is the ultimate differentiator, VoiceTeam offers a rare combination: world-class compliance with boutique flexibility. Whether serving healthcare, fintech, or telecom, VoiceTeam delivers:
- Secure, compliant customer engagement
- Scalable support that meets regulatory requirements
- Transparent operations built for partnership
