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Join a Winning Team in Customer Service Success

Unlock your potential with VoiceTeam, where empowered people deliver exceptional service. If you’re ready to grow in sales and customer support, explore our opportunities now.

eNPS of 74% Recognized for Leadership & Employee Empowerment. | Ariel De Los Santos

eNPS of 74% Recognized for Leadership & Employee Empowerment.

Ariel De Los Santos

Unlock your potential with VoiceTeam, where empowered people deliver exceptional service. If you’re ready to grow in sales and customer support, explore our opportunities now.
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Empowering Customer Service Careers in the Dominican Republic

Empowering Customer Service Careers in the Dominican Republic

Introduction

At VoiceTeam, we believe in the power of exceptional customer service to transform business environments. If you’re looking for a job where you can be valued and grow, this opportunity is for you. You only need to have an intermediate or advanced level of English, a valid ID or work permit, and a strong desire to grow. We’re eager to welcome you to our team. Your passion and drive will flourish as you join a community that prioritizes empowerment and growth in customer interaction.

Why VoiceTeam?

VoiceTeam is not just about work; it’s about creating a culture where every team member is valued. When you join us, you make an impact that resonates far beyond everyday tasks. Our commitment to cultural fluency and human-first interactions allows us to redefine customer service, ensuring that every engagement is an opportunity for success.

The Heart of Our Services

Sales & Retention

Every customer interaction is vital in reinforcing loyalty. At VoiceTeam, our sales and retention specialists use empathetic approaches and data-driven insights to turn potential clients into devoted advocates. We emphasize personal connections, ensuring customers feel valued in every touchpoint.

Customer Service Redefined

When it comes to customer service, we believe in a blend of AI-enhanced insights and human connection. Our warm, culturally fluent teams provide a personalized experience that fosters loyalty. No matter if it’s through chat, email, or over the phone, we prioritize making interactions feel significant and meaningful.

Operations That Empower

Operational efficiency is key to sustainable growth. Our bilingual back-office support teams streamline workflows, allowing businesses to focus on innovation. We ensure smooth operations behind the scenes so that our partners can thrive, fostering a productive and empowered environment.

Diverse Opportunities Await

We’re hiring for a variety of roles, particularly in customer service and sales, where your passion can drive real change. If you’re ready to be a part of a team that speaks success, consider our positions that are particularly rewarding for those who are eager to interact with customers and help build long-term relationships.

A Culture of Growth and Development

At VoiceTeam, we invest in our people through world-class training programs. This investment equips you with the skills needed to excel in customer service, sales, and technical support. You’ll not only grow within your current position but also find opportunities for advancement as you continue to develop your expertise.

Join Us in Delivering Exceptional Experiences

With our track record of reducing churn and enhancing customer satisfaction, it’s clear that our approach works. Customers expect seamless interactions and targeted support, especially in sectors like telecommunications, healthcare, and eCommerce. Our commitment to excellence and the human touch ensures that every interaction is constructive and builds trust.

Conclusion

If you’re a motivated individual looking to kickstart your career and be part of a team that values success as much as you do, VoiceTeam is your opportunity. Join us in delivering outstanding customer experiences and experience personal growth in a supportive, empowering environment.

Apply Today

Ready to take the next step? We invite passionate individuals with strong English skills to apply and become part of our extraordinary team at VoiceTeam. Together, let’s redefine customer service and achieve remarkable success!

Get your sales retention guide

Strategic consulting and world-class training to elevate customer experience, operational excellence, and leadership.


Voice Team
service by tech-supportAt VoiceTeam, we go beyond traditional tech support—we provide fast, knowledgeable assistance with the warmth of real human connection. Our culturally fluent, bilingual teams help customers navigate complex technical issues with patience, precision, and care.
1. Technology

At VoiceTeam, we go beyond traditional tech support—we provide fast, knowledgeable assistance with the warmth of real human connection. Our culturally fluent, bilingual teams help customers navigate complex technical issues with patience, precision, and care.



2. World Class Training

We invest in industry-leading learning programs to ensure every employee has the skills, cultural fluency, and problem-solving expertise needed to deliver outstanding customer experiences. Our commitment to professional growth and innovation enables our teams to provide seamless, high-quality support that drives long-term client success.



service by leadershipWe invest in industry-leading learning programs to ensure every employee has the skills, cultural fluency, and problem-solving expertise needed to deliver outstanding customer experiences. Our commitment to professional growth and innovation enables our teams to provide seamless, high-quality support that drives long-term client success.
service by chat-and-email-supportAt VoiceTeam, we believe great customer support isn’t just about quick responses—it’s about making every interaction feel meaningful. Our empathetic, bilingual chat and email teams provide fast, accurate, and caring communication that enhances customer satisfaction and strengthens brand loyalty.
3. Chat & Email Support

At VoiceTeam, we believe great customer support isn’t just about quick responses—it’s about making every interaction feel meaningful. Our empathetic, bilingual chat and email teams provide fast, accurate, and caring communication that enhances customer satisfaction and strengthens brand loyalty.



"VoiceTeam is hiring English-speaking talent! We want you on our team if you're passionate, driven, and ready to grow. Apply now – Intermediate to Advanced English required."

eNPS of 74% Recognized for Leadership & Employee Empowerment. | Ariel De Los Santos

eNPS of 74% Recognized for Leadership & Employee Empowerment.

Ariel De Los Santos


Empowering Customer Service Careers in the Dominican Republic

Testmonials

★★★★★
Client Testimonial (Customer Service)

VoiceTeam didn’t just improve our customer service-they transformed our entire support experience. Their AI-assisted insights and empathy-driven approach increased our customer satisfaction by 15% in just six months.

★★★★★
Client Testimonial (Chat/Email)

VoiceTeam’s chat and email support transformed our customer experience. Their fast, friendly responses and personalized approach boosted satisfaction by more than 10% while reducing resolution times.

★★★★★
Client Testimonial (Tech Support)

VoiceTeam transformed our tech support operations. Their AI-enhanced efficiency and empathetic approach improved our first-call resolution by more than 50%, while customer satisfaction soared.


Get your sales retention guide

Strategic consulting and world-class training to elevate customer experience, operational excellence, and leadership.

Strategic consulting and world-class training to elevate customer experience, operational excellence, and leadership.

The Best sales retention Solutions


service by customer-serviceAt VoiceTeam, we redefine customer service by blending cultural fluency, AI-enhanced insights, and genuine human connection. Our teams provide warm, personalized support that fosters loyalty and lasting relationships.
Customer Service

At VoiceTeam, we redefine customer service by blending cultural fluency, AI-enhanced insights, and g


service by customer-serviceAt VoiceTeam, we know that technology companies thrive on innovation, and customer support must evolve just as quickly. Whether you’re managing software onboarding, SaaS troubleshooting, or cybersecurity concerns, your customers expect expert help with a human touch. Our bilingual, culturally fluent teams provide responsive, knowledgeable, and caring support that turns complex technical interactions into smooth, frustration-free experiences.
Healthcare

At VoiceTeam, we know that technology companies thrive on innovation, and customer support must evol


case-study by cultureA leading national mobile carrier faced two critical challenges in its customer operations: increasing customer churn and inefficient support systems. These challenges resulted in high operational costs, inconsistent service quality, and frustrated customers.

To address these issues, the company partnered with VoiceTeam, a leading customer experience consultancy known for its skilled agents, proactive solutions, and data-driven approach.
Reducing Churn by 23% and Transforming C...

A leading national mobile carrier faced two critical challenges in its customer operations: increasi


service by call-centerAt VoiceTeam, we believe every customer interaction is an opportunity to strengthen loyalty. Our empathetic, culturally fluent sales and retention specialists combine data-driven insights with a human-first approach, turning prospects into customers and customers into lifelong advocates.
Sales & Retention

At VoiceTeam, we believe every customer interaction is an opportunity to strengthen loyalty. Our emp


service by business-practiceAt VoiceTeam, we provide expert back-office and operational support that helps businesses streamline workflows, optimize efficiency, and scale with confidence. Our bilingual, culturally fluent teams work behind the scenes to ensure your operations run smoothly, so you can focus on growth.
Back Office Support & Operations

At VoiceTeam, we provide expert back-office and operational support that helps businesses streamline


service by customer-serviceIn financial services, every interaction matters. Customers expect seamless transactions, instant support, and absolute security, whether they’re managing accounts, resolving disputes, or navigating complex financial products. At VoiceTeam, we provide bilingual, compliance-ready support that blends financial expertise with our Welcoming Care approach. From fraud prevention to customer retention, we ensure every interaction builds trust.
Financial Services

In financial services, every interaction matters. Customers expect seamless transactions, instant su


service by salesIn eCommerce, every second counts. A delayed response can lead to abandoned carts, frustrated customers, and lost revenue. At VoiceTeam, we provide fast, knowledgeable, and culturally fluent support that keeps customers engaged from first purchase to post-sale care. Whether managing high-volume seasonal surges or handling returns with empathy, we ensure every interaction builds trust and strengthens brand loyalty.
eCommerce

In eCommerce, every second counts. A delayed response can lead to abandoned carts, frustrated custom


service by call-centerAt VoiceTeam, we believe telecom customer service isn’t just about solving issues, it’s about strengthening relationships. Our bilingual teams deliver seamless, people-first support, ensuring faster resolutions, reduced churn, and a better customer experience at every touchpoint.
Telecommunications

At VoiceTeam, we believe telecom customer service isn’t just about solving issues, it’s about streng


service by tech-supportSeamless, stress-free technical support delivered by expert, empathetic teams. Combines AI-enhanced efficiency with a human touch to resolve complex issues and boost customer confidence.
Tech Support

Seamless, stress-free technical support delivered by expert, empathetic teams. Combines AI-enhanced



Your Customer Care Startes Here

  • 1

    Human-centered CX, with scalable performance

    Empathy-driven outsourcing with the flexibility and expertise your business deserves


  • 2

    Reduce Churn, Retain customers

    Turn cancellations into conversions with proactive, data-driven customer engagement.


  • 3

    CX without borders, service without limits

    Nearshore customer care that combines operational excellence with cutting-edge technology.


Questions
What industries does VoiceTeam serve?
We support clients in telecom, fintech, eCommerce, healthcare, and more. Delivering scalable, cost-effective, and culturally fluent customer support solutions.

We support clients in telecom, fintech, eCommerce, healthcare, and more. Delivering scalable, cost-effective, and culturally fluent customer support solutions.

How does VoiceTeam ensure high-quality customer service?
We invest in world-class training, leadership development, and continuous improvement. Our leadership team is hands-on, ensuring every client engagement is personalized, strategic, and aligned with business goals.

We invest in world-class training, leadership development, and continuous improvement. Our leadership team is hands-on, ensuring every client engagement is personalized, strategic, and aligned with business goals.

How does VoiceTeam support employee growth?
We offer mentorship, career advancement, and professional development opportunities. Many team members have advanced from entry-level to leadership roles, supported by a culture of learning and empowerment.

We offer mentorship, career advancement, and professional development opportunities. Many team members have advanced from entry-level to leadership roles, supported by a culture of learning and empowerment.


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